At Vidapool, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our refund and return policy below.
30-Day Return Window
You may return your Vidapool product within 30 days of the delivery date for a full refund or exchange—no questions asked. To be eligible for a return, the item must be in its original condition with all accessories, packaging, and documentation included.
How to Initiate a Return
To start a return, please contact our support team at [email protected] with the following details:
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Your order number
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Reason for return
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Photos or videos if the item is damaged or defective
Once your request is approved, we will provide return instructions and the return shipping address.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Return Shipping
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For non-defective returns, customers are responsible for return shipping costs.
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For defective or damaged items, Vidapool will cover return shipping costs.
Exchanges
We’re happy to offer replacements for defective or damaged products. If you need to exchange your item, please contact us within 30 days of delivery.
Non-Returnable Items
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Products returned after 30 days of delivery
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Items not in original condition or missing parts due to customer misuse
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Final sale or clearance items (unless defective)
Cancellations
Orders can be canceled before shipment for a full refund. Once shipped, our standard return process applies.